Future Hotels 2012

Register Now

About the Event

Do not miss the unique opportunity to attend the only business event in the region focusing on the latest trends and challenges in today's fast changing hospitality industry. Get your ticket now!

Speakers

Sanja Cizmar Horwath HTL Croatia

Simon Dupuy Expedia

Takuya Aoyama Hyatt International

Tobi Kuhlang Accor

Phillippe Baretaud Accor

Olivier Arnoux Sofitel Luxury Hotels And Resorts

Mgr. Anica Djokic, MBA

Erica Trittschuh Hotels And Accommodation, Google

Jadranka Gojtanić Horwath HTL Croatia

Oleg Valjalo Ministry Of Tourism, Republic of Croatia

Christophe Piffaretti Europe, Fairmont Raffles Hotels International

Agenda

Future Hotels Agenda
March 16th 2012 – Zagreb, Croatia

08.00

Registration And Morning Coffee

09.00

Opening Remarks by Kosta Petrov, P World

09.05

Welcome Speech by Sanja Cizmar, Horwath HTL Croatia

09.10

Welcome Speech by Oleg Valjalo, Deputy Minister, Ministry Of Tourism, Republic of Croatia

09.15

Welcome Speech by Kristian Šustаr, President, UPUHH

09.20

Chairman’s Opening Remarks
Jadranka Gojtanic, Project manager, Horwath HTL Croatia
HOTEL TRENDS AND DEVELOPMENTS

09.25

What Are The Strategies You Need To Implement To Become A Leading Future Hotel In An Era Of Economic Uncertainty
Phillippe Baretaud, Senior VP, Head of Development Europe, Middle East, Africa, Accor

10.05

Localising Your Global Hotel Brand: Incorporating Your Global Brand Values To Your Local Hotel Branch
Mike Haemmerli, Senior VP Development, Kempinski Hotels

10.45

From Small Delights To Building Luxury Hotel For Independent Hotels
Mgr. Anica Djokic, MBA

11.30

Networking And Refreshment Break

12.00

Panel Discussion: What Is The Future of Hotels in the Southeastern Europe Region?
Takuya Aoyama, VP Development And Acquisitions, Hyatt International
Sanja Cizmar, Senior Partner, Horwarth HTL
Christophe Piffaretti, Vice President Development – Europe, Fairmont Raffles Hotels International
Phillippe Baretaud, Senior VP, Head of Development Europe, Middle East, Africa, Accor
Representative from Croatia, Google
SOCIAL MEDIA, MARKETING AND PR

12.40

The Future Of Online Marketing, Where The Travel Industry Is Going
Simon Dupuy, Head of Online Marketing EMEA, Expedia

13.20

Creating A Digital Marketing Strategy Fit For The New Reality
Erica Trittschuh, Industry Manager, Hotels And Accommodation, Google

14.00

Lunch for Speakers and Delegates

15.00

Case Study: Using TripAdvisor To Your Advantage: Marketing Your Business The Right Way
Karen Plumb, Director of Sales Strategy, TripAdvisor for Business
REVENUE

15.40

From Online Travel Agents To The Global Distributions Systems And Booking.Com – What Works And What Doesn’t Work?
Tobi Kuhlang, VP Indirect Sales And Payment Systems, Accor
CUSTOMER SERVICE

16.20

What Are The Needs Of Post Recession Customers And How Do You Create The Right Experience For Them?
Olivier Arnoux, Senior VP, Guest Experiences, Sofitel Luxury Hotels And Resorts

17.00

End Of Event and Post Event Cocktail sponsored by Horwath HTL Croatia

Our partners