The International Retail Banking Forum - Belgrade

November 9, 2012, in Belgrade, Serbia

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About the Event

Master the latest trends in retail banking by attending the only event in the region focusing on the latest trends and challenges in today's fast changing retail banking world.

Speakers

Helen Sachdev Barclays

Michael Berner Citi

Nikolay Ivanov Rosbank / BSGV, Societe Generale

Mariano Reisin HSBC

Hermann Trimmel Raiffeisen Bank International Bank

Dariusz Paczewski Raiffeisen Bank International Bank

Agenda

November 9th
The International Retail Banking Forum: 9 November 2012 in Belgrade, Serbia

09.00

Registration And Morning Coffee

10.00

Chairman’s Opening Remarks

Vladan Živanović, Executive Director, Member of the Board of Directors, Saga

10.15

Retail Vs. Retail Banking: What Are The Retailers Up To Today?

Helen Sachdev Director, UK Strategy, Retail and Business Banking, Barclays

11.00

Identifying And Capturing A Target Market: Successful Steps To Great Product Development


Michael Berner, Board Member & Director, Consumer Lending, Cards and Loans Business, Citi

11.45

Networking And Refreshment Break

12.15

A Societe Generale Case Study: Transferring the market from SME To Retail Block

Nikolay Ivanov, Head of PRO / SME Products and Services, Rosbank / BSGV, Societe Generale

13.00

iBanking: Retail Banking That Really Puts Customer First

Dejan Petković, Product Line Manager, New Frontier Group

13.30

Lunch For Speakers And Delegates

14.30

What If You Are Not There? – The Importance Of Knowing Your Customers (And Your Market) To Align Your Value
Chain


Mariano Reisin, Former Global Head of Retail Banking and Wealth Management, Business Services, HSBC

15.15

Panel Discussion: Successfully Servicing Your Customers And Increasing Satisfaction Through Social Media

Helen Sachdev
, Director, UK Strategy, Retail and Business Banking, Barclays

Michael Berner, Board Member & Director, Consumer Lending, Cards and Loans Business, Citi

Mariano Reisin, Former Global Head of Retail Banking and Wealth Management, Business Services, HSBC

16.00


How Can Banks Make The Most Of Technology To Effectively Segment Customers


Hermann Trimmel, Head of IT Retail Business Solutions, Raiffeisen Bank International and Dariusz Paczewski, Head
of Electronic Channels Development, Raiffeisen
Bank International

16.45

End of Event

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