The International Retail Banking Forum Tbilisi

May 27, 2013, in Tbilisi, Georgia

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About the Event

Hello Georgia! Welcome to the country's first ever event focusing on the latest trends in the global retail banking world. Get your ticket today and master retail banking with the help of the world's leading retail banking experts.

Speakers

David Schick Raiffeisen Bank International

Francesca Carlesi Intesa Sanpaolo

Linas Janusevicius SEB Bank

Nikolay Ivanov Rosbank, Societe Generale

Girts Berzins Swedbank, Latvia

Agenda

27 May, 2013
Tbilisi, Georgia
Holiday Inn
Agenda

09.00

Registration And Morning Coffee

10.00

Chairman’s Opening Remarks

Sophie Balavadze, Head of PR, Bank of Georgia

10.10

Opening Speech by Bank of Georgia

10.20

Multi-Channel Strategy In A Customer-Centric Retail Banking Model
David Schick, Board Office, Retail Banking And Operations, Raiffeisen Bank International

11.05

A Swedbank Case Study: Regaining Trust Of Clients And Society And Actively Participate In

Market Consolidation
Girts Berzins, Head Of Retail, Swedbank, Latvia

11.45

Networking And Refreshment Break

12.15

How To Achieve A Digital Transformation In Banking: Evolving The Business Model
Francesca
Carlesi, Group CEO Straff, Intesa Sanpaolo

13.00

Service Design: Creating An Outstanding Customer Experience At Your Bank
Linas Janusevicius, Head Of Business Development, SEB Bank

13.45

Lunch For Speakers And Delegates

14.45

A Societe Generale Case Study: Transferring The Market From SME To Retail Block
Nikolay Ivanov, Head Of Pro/SME Products And Services, Rosbank, Societe Generale

15.30

Panel Discussion: Successfully Servicing Your Customers And Increasing Satisfaction Through Social Media
Panelists:
David Schick, Board Office, Retail Banking And Operations, Raiffeisen Bank International
Linas Janusevicius, Head Of Business Development, SEB Bank
Sophie Balavadze, Head of PR, Bank of Georgia
David Birman, Head of Digital Marketing, Bank of Georgia

16.15

End Of Event

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