Future Hotels 2012
About the Event
Do not miss the unique opportunity to attend the only business event in the region focusing on the latest trends and challenges in today's fast changing hospitality industry. Get your ticket now!
Speakers
Mgr. Anica Djokic, MBA
Christophe Piffaretti Europe, Fairmont Raffles Hotels International
Erica Trittschuh Hotels And Accommodation, Google
Jadranka Gojtanić Horwath HTL Croatia
Oleg Valjalo Ministry Of Tourism, Republic of Croatia
Olivier Arnoux Sofitel Luxury Hotels And Resorts
Phillippe Baretaud Accor
Sanja Cizmar Horwath HTL Croatia
Simon Dupuy Expedia
Takuya Aoyama Hyatt International
Tobi Kuhlang Accor
Agenda
Future Hotels Agenda
March 16th 2012 – Zagreb, Croatia
Registration And Morning Coffee
Opening Remarks by Kosta Petrov, P World
Welcome Speech by Sanja Cizmar, Horwath HTL Croatia
Welcome Speech by Oleg Valjalo, Deputy Minister, Ministry Of Tourism, Republic of Croatia
Welcome Speech by Kristian Šustаr, President, UPUHH
Chairman’s Opening Remarks
Jadranka Gojtanic, Project manager, Horwath HTL Croatia
HOTEL TRENDS AND DEVELOPMENTS
What Are The Strategies You Need To Implement To Become A Leading Future Hotel In An Era Of Economic Uncertainty
Phillippe Baretaud, Senior VP, Head of Development Europe, Middle East, Africa, Accor
Localising Your Global Hotel Brand: Incorporating Your Global Brand Values To Your Local Hotel Branch
Mike Haemmerli, Senior VP Development, Kempinski Hotels
From Small Delights To Building Luxury Hotel For Independent Hotels
Mgr. Anica Djokic, MBA
Networking And Refreshment Break
Panel Discussion: What Is The Future of Hotels in the Southeastern Europe Region?
Takuya Aoyama, VP Development And Acquisitions, Hyatt International
Sanja Cizmar, Senior Partner, Horwarth HTL
Christophe Piffaretti, Vice President Development – Europe, Fairmont Raffles Hotels International
Phillippe Baretaud, Senior VP, Head of Development Europe, Middle East, Africa, Accor
Representative from Croatia, Google
SOCIAL MEDIA, MARKETING AND PR
The Future Of Online Marketing, Where The Travel Industry Is Going
Simon Dupuy, Head of Online Marketing EMEA, Expedia
Creating A Digital Marketing Strategy Fit For The New Reality
Erica Trittschuh, Industry Manager, Hotels And Accommodation, Google
Lunch for Speakers and Delegates
Case Study: Using TripAdvisor To Your Advantage: Marketing Your Business The Right Way
Karen Plumb, Director of Sales Strategy, TripAdvisor for Business
REVENUE
From Online Travel Agents To The Global Distributions Systems And Booking.Com – What Works And What Doesn’t Work?
Tobi Kuhlang, VP Indirect Sales And Payment Systems, Accor
CUSTOMER SERVICE
What Are The Needs Of Post Recession Customers And How Do You Create The Right Experience For Them?
Olivier Arnoux, Senior VP, Guest Experiences, Sofitel Luxury Hotels And Resorts
End Of Event and Post Event Cocktail sponsored by Horwath HTL Croatia