The International Retail Banking Forum - Belgrade
November 9, 2012, in Belgrade, Serbia
About the Event
Master the latest trends in retail banking by attending the only event in the region focusing on the latest trends and challenges in today's fast changing retail banking world.
Speakers
Helen Sachdev Barclays
Michael Berner Citi
Nikolay Ivanov Rosbank / BSGV, Societe Generale
Hermann Trimmel Raiffeisen Bank International Bank
Dariusz Paczewski Raiffeisen Bank International Bank
Mariano Reisin HSBC
Agenda
November 9th
The International Retail Banking Forum: 9 November 2012 in Belgrade, Serbia
Registration And Morning Coffee
Chairman’s Opening Remarks
Vladan Živanović, Executive Director, Member of the Board of Directors, Saga
Retail Vs. Retail Banking: What Are The Retailers Up To Today?
Helen Sachdev Director, UK Strategy, Retail and Business Banking, Barclays
Identifying And Capturing A Target Market: Successful Steps To Great Product Development
Michael Berner, Board Member & Director, Consumer Lending, Cards and Loans Business, Citi
Networking And Refreshment Break
A Societe Generale Case Study: Transferring the market from SME To Retail Block
Nikolay Ivanov, Head of PRO / SME Products and Services, Rosbank / BSGV, Societe Generale
iBanking: Retail Banking That Really Puts Customer First
Dejan Petković, Product Line Manager, New Frontier Group
Lunch For Speakers And Delegates
What If You Are Not There? – The Importance Of Knowing Your Customers (And Your Market) To Align Your Value
Chain
Mariano Reisin, Former Global Head of Retail Banking and Wealth Management, Business Services, HSBC
Panel Discussion: Successfully Servicing Your Customers And Increasing Satisfaction Through Social Media
Helen Sachdev
, Director, UK Strategy, Retail and Business Banking, Barclays
Michael Berner, Board Member & Director, Consumer Lending, Cards and Loans Business, Citi
Mariano Reisin, Former Global Head of Retail Banking and Wealth Management, Business Services, HSBC
How Can Banks Make The Most Of Technology To Effectively Segment Customers
Hermann Trimmel, Head of IT Retail Business Solutions, Raiffeisen Bank International and Dariusz Paczewski, Head
of Electronic Channels Development, Raiffeisen
Bank International
End of Event
Our partners
Exclusive Media Partner
Gold sponsor
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