November 9
2012, in Belgrade, Serbia
Master the latest trends in retail banking by attending the only event in the region focusing on the latest trends and challenges in today's fast changing retail banking world.
November 9th
The International Retail Banking Forum: 9 November 2012 in Belgrade, Serbia
09.00 Registration And Morning Coffee
10.00 Chairman’s Opening Remarks
Vladan Živanović, Executive Director, Member of the Board of Directors, Saga
10.15 Retail Vs. Retail Banking: What Are The Retailers Up To Today?
Helen Sachdev Director, UK Strategy, Retail and Business Banking, Barclays
11.00 Identifying And Capturing A Target Market: Successful Steps To Great Product Development
Michael Berner, Board Member & Director, Consumer Lending, Cards and Loans Business, Citi
11.45 Networking And Refreshment Break
12.15 A Societe Generale Case Study: Transferring the market from SME To Retail Block
Nikolay Ivanov, Head of PRO / SME Products and Services, Rosbank / BSGV, Societe Generale
13.00 iBanking: Retail Banking That Really Puts Customer First
Dejan Petković, Product Line Manager, New Frontier Group
13.30 Lunch For Speakers And Delegates
14.30 What If You Are Not There? – The Importance Of Knowing Your Customers (And Your Market) To Align Your Value Chain
Mariano Reisin, Former Global Head of Retail Banking and Wealth Management, Business Services, HSBC
15.15 Panel Discussion: Successfully Servicing Your Customers And Increasing Satisfaction Through Social Media
Helen Sachdev , Director, UK Strategy, Retail and Business Banking, Barclays
Michael Berner, Board Member & Director, Consumer Lending, Cards and Loans Business, Citi
Mariano Reisin, Former Global Head of Retail Banking and Wealth Management, Business Services, HSBC
16.00 How Can Banks Make The Most Of Technology To Effectively Segment Customers
Hermann Trimmel, Head of IT Retail Business Solutions, Raiffeisen Bank International and Dariusz Paczewski, Head of Electronic Channels Development, Raiffeisen Bank International
16.45 End of Event
This program can also be delivered as a tailored in-house training for your organization. We adapt the content to your industry, objectives, and level of maturity, focusing on real challenges your teams face and the decisions they need to make. In-house formats allow your people to align on a shared approach, work through relevant scenarios, and build skills they can apply immediately.
If you’re exploring an in-house option, tell us a bit about your team, priorities, and timing, and we’ll recommend the right format.
Contact us about in-house training
