May 27
2013, in Tbilisi, Georgia
Hello Georgia! Welcome to the country's first ever event focusing on the latest trends in the global retail banking world. Get your ticket today and master retail banking with the help of the world's leading retail banking experts.
27 May, 2013
Tbilisi, Georgia
Holiday Inn
Agenda
09.00 Registration And Morning Coffee
10.00 Chairman’s Opening Remarks
Sophie Balavadze, Head of PR, Bank of Georgia
10.10 Opening Speech by Bank of Georgia
10.20 Multi-Channel Strategy In A Customer-Centric Retail Banking Model
David Schick, Board Office, Retail Banking And Operations, Raiffeisen Bank International
11.05 A Swedbank Case Study: Regaining Trust Of Clients And Society And Actively Participate In
Market Consolidation
Girts Berzins, Head Of Retail, Swedbank, Latvia
11.45 Networking And Refreshment Break
12.15 How To Achieve A Digital Transformation In Banking: Evolving The Business Model
Francesca Carlesi, Group CEO Straff, Intesa Sanpaolo
13.00 Service Design: Creating An Outstanding Customer Experience At Your Bank
Linas Janusevicius, Head Of Business Development, SEB Bank
13.45 Lunch For Speakers And Delegates
14.45 A Societe Generale Case Study: Transferring The Market From SME To Retail Block
Nikolay Ivanov, Head Of Pro/SME Products And Services, Rosbank, Societe Generale
15.30 Panel Discussion: Successfully Servicing Your Customers And Increasing Satisfaction Through Social Media
Panelists:
David Schick, Board Office, Retail Banking And Operations, Raiffeisen Bank International
Linas Janusevicius, Head Of Business Development, SEB Bank
Sophie Balavadze, Head of PR, Bank of Georgia
David Birman, Head of Digital Marketing, Bank of Georgia
16.15 End Of Event
This program can also be delivered as a tailored in-house training for your organization. We adapt the content to your industry, objectives, and level of maturity, focusing on real challenges your teams face and the decisions they need to make. In-house formats allow your people to align on a shared approach, work through relevant scenarios, and build skills they can apply immediately.
If you’re exploring an in-house option, tell us a bit about your team, priorities, and timing, and we’ll recommend the right format.
Contact us about in-house training
