Introduction
The role of change in organizations
Guiding change through people, not pushing people through
change
The partnership between HR and the
business
The Architect
Designing Change Initiatives
Overview of Architect role
Overview of design thinking and human-centered design (HCD)
The Architect
Partnering with the Business
Obtaining buy-in and sponsorship
Identifying and involving stakeholders
Establishing decision-making authority
The Architect
Setting Up Change Initiatives for Success
Assessing change readiness
Identifying training needs
Creating a training plan
Sustainability
Day 1 Summary
Summary
Tomorrow’s agenda
Day 2 Introduction
Recap day 1
Preview day 2
Activity: Preparation activity
The Broadcaster
Communicating the Right Information
Overview of Broadcaster role
why communication is important
Communicating the vision
(purpose, goals of change) with storytelling
Communicating reasons for the change
Communicating details about the change
Communicating about the impact on employees
Communicating progress
The Broadcaster
Building a Strategic Communication Plan
Importance of being strategic and planful
Audience considerations
Timing of messages
Communication channels/methods
Choosing the right senders
Emotional resonance
Avoiding common mistakes
The Coach
Understanding and Addressing Reactions to Change
Overview of Coach role
Different ways people react to change
Understanding resistance
Addressing resistance
Identifying and addressing barriers
The Coach
Keeping Employees Engaged Through Change
Importance of keeping employees engaged
Encouraging resilience
Developing a growth mindset
Reinforcement (rewards,recognition)
Creating a network of coaches
(managers, super users, champions)
17:00
Conclusion
Wrap-up/summary
Action planning
Certification test