Crisis Communications Boot Camp Mexico City

29-30 May 2025

Crisis Communications Boot Camp Mexico City

29-30 May 2025

About the Event

Crisis Communications Boot Camp: May 29-30, Mexico City
The World’s Leading Crisis Communications Training Comes to Mexico!

After 40 successful editions across the US, Canada, and Europe, the Crisis Communications Boot Camp is finally coming to Mexico City! Join the most trusted global crisis communications training and learn from the industry's top experts, strategists, and communicators. Whether you are navigating disinformation, managing complex crises, or preparing for future challenges, this event is your ultimate guide to mastering crisis communication in today’s ever-changing landscape.

  • Learn from Royal Expertise: Colleen Harris, Former Press Secretary to HRH Prince of Wales (now King Charles III), shares lessons on managing the Royal Family's reputation during turbulent times.
  • Master Crisis Strategy in a Polarized World: Farnaz Khadem from Stanford University provides actionable insights for navigating societal issues and safeguarding reputations.
  • Combat Disinformation with AI: Dave Fleet of Edelman reveals strategies to tackle AI-fueled misinformation and protect your organization from false narratives.
  • Measure Crisis Success Effectively: Nicole Moreo from LinkedIn shares essential tips and tools for evaluating the impact of your crisis communication plans.
  • Plan for the Unpredictable: Shaila Manyam of Burson Cohn & Wolfe explores how global issues like climate change and human rights influence crisis preparedness.
  • Build Trust with Golden Communication Rules: Christian Lindmeier from the WHO guides you through strategies for maintaining trust and resilience during crises.
  • Learn from Real-World Case Studies: Kristen Dattoli of Boston Children’s Hospital shares how her team managed complex threats with communication and alignment.
  • Harness the Power of AI in Crisis Communication: Philippe Borremans leads a full-day workshop on integrating AI into crisis planning, communication, and response.

Secure Your Spot Today
The Crisis Communications Boot Camp in Mexico City is limited to only 70 participants to ensure an interactive and personalized learning experience. Don’t miss this opportunity to engage directly with global experts and enhance your crisis communication skills. Group discounts are available, making it the perfect opportunity to bring your team and elevate your organization’s preparedness together!

Only

189days

9hours

19min

UNTIL THE EVENT

Facts & Figures

  • Inaugural Event: The very first Crisis Communications Boot Camp was organized in Calgary in 2017, setting the stage for a journey of excellence in crisis communication training.
  • Global Reach: Since its inception, the boot camp has attracted over 2500 PR professionals, making it one of the most sought-after events in the field. It has been held in 25 cities around the world, offering participants a truly global perspective on crisis communication.
  • Global Recognition: The Crisis Communications Boot Camp is widely recognized as one of the world's leading training programs in crisis communications, not only in Europe and North America but across the globe. Its reputation for delivering cutting-edge strategies and insights has solidified its status as a go-to resource for professionals in the field.
  • Exclusive Content: The boot camp continuously evolves to address the latest challenges and trends in crisis communication. Participants can expect exclusive content, expert speakers, and practical takeaways that empower them to navigate the ever-changing landscape of crisis management.
  • Solutions-Oriented: Unlike many other events, this boot camp places a strong emphasis on practical solutions and actionable strategies. Attendees leave with the tools and knowledge needed to effectively handle crises and protect their organization's reputation.

Speakers

Colleen Harris Former Press Secretary To Princes Charles, William And Harry

Shaila Manyam Burson

Christian Lindmeier World Health Organization

Nicole Moreo LinkedIn

Dave Fleet Edelman

Farnaz Khadem Stanford University

Philippe Borremans Author, "Mastering Crisis Communication with ChatGPT: A Practical Guide,"

Callie Noakes Mars

Agenda

09.00

Registration and Morning Coffee

10.00 

Behind Palace Doors: Fireside Chat with Colleen Harris, Former Press Secretary to HRH Prince of Wales, Now King Charles III
Colleen managed the reputations of Prince Charles, Prince William, and Prince Harry during one of the most turbulent periods in the British monarchy. During this opening keynote, she will discuss her experiences working with the Royals, how the Royal brand was developed, and what it takes to manage the reputation of the world's most famous Royal family. 

10.40

Navigating Permacrisis in a Polarized World 
Join Farnaz Khadem, Stanford University's Vice President for University Communications, for a dynamic keynote on safeguarding your reputation in an age of Permacrisis. Explore authentic strategies for taking a stand on societal issues and gain insights into effective crisis planning. In this engaging conversation, we'll also delve into the crucial skills needed for adept crisis communicators, equipping you with essential tools to navigate the complexities of our polarized world.
Farnaz Khadem, Vice President for University Communications, Stanford University

11.20

Navigating the Maze of AI-Fueled Disinformation: Strategies for Effective Response
Ask executives what threats they're concerned about nowadays and the chances are that disinformation will be high on the list. Join Edelman's Global Head of Digital Crisis Dave Fleet, who also oversees Edelman's Counter-Disinformation Unit, as he examines why concerns over disinformation are so pervasive nowadays, how AI facilitates the spread of false information and how to identify the warning signs. Discover proactive strategies for debunking and countering false narratives, and learn about collaborative efforts to enhance digital literacy and critical thinking skills. This session offers indispensable insights and actionable steps for navigating the complex landscape of misinformation with resilience and integrity.
Dave Fleet, Global Head of Digital Crisis, Edelman

12.00

Lunch for Speakers and Delegates

13.00

Mastering Crisis Communications: The Golden Rules for Reputational Resilience
In this interactive session, Christian will guide us through the Golden Communication Rules from the perspective of a spokesperson for an international organization. Focusing on clarity, consistency, empathy, and preparedness, Christian will share insights on effectively communicating uncertainty in a rapidly changing environment. Participants will explore essential strategies such as proactive risk management, maintaining transparency, and aligning messaging with organizational values—all crucial elements for building trust and managing reputational risk.
Christian Lindmeier, Spokesperson & Communications Officer, World Health Organization

13.40

Crisis Management Case Study: Navigating Threats Through Communication, Alignment, and Preparedness
This in-depth case study explores how Kristen Dattoli and her team at Boston Children’s Hospital managed a coordinated barrage of threats. Learn about the critical crisis communication principles they applied, the role of crisis huddles, and how aligning internal and external messaging was essential. Kristen will also discuss how historical content unexpectedly became a flashpoint and share strategies for maintaining safety and addressing challenges during an evolving crisis.
Kristen Dattoli, Director, Enterprise Communications, Boston Children's Hospital

14.20

Speaker TBC

15.00

Networking and Refreshment Break

15.20

Measuring Success in Crisis Communications: Essential Tips and Strategies
In this session, Nicole Moreo, a distinguished expert in PR measurement,  will provide essential insights into measuring the success of crisis communication strategies. In today's fast-paced digital landscape, understanding the impact and effectiveness of your crisis response is pivotal. Nicole will guide you through the most critical tips for crisis communications measurement, offering a practical roadmap for assessing your crisis management performance accurately. You'll learn how to set clear objectives, harness data analytics, master key performance indicators (KPIs), employ real-time monitoring, and identify trends and best practices in crisis communications measurement. Nicole's extensive experience and practical approach will empower you to navigate crisis management with confidence, ensuring your organization's reputation and financial health are safeguarded.
Nicole Moreo, Head of Customer Insights, LinkedIn

16.00

What’s Next? Crisis Communications in Uncertain Times
In this closing keynote, Shaila Manyam will guide you through the essentials of building a crisis communications plan in today’s uncertain landscape. With political polarization at an all-time high, rising public confusion, and rampant misinformation, Shaila will explore how issues like human rights, climate change, and other global challenges can directly impact your local business.
Shaila Manyam, Executive Vice President, Managing Director — Global Corporate and Public Affairs, Burson

16.40

End of Day One

10.00-16.30

AI-Powered Crisis Communication: Navigating Turbulent Times (A Full Day Workshop)



Part 1:
Understanding the New Complexity of Crises
- Dive into how social movements, geopolitics, and the concept of permacrisis impact crisis communication.
- Discussion on the necessity of evolving crisis communication strategies to manage complex and interconnected crises effectively.

Part 2: 
Introduction to Artificial Intelligence in Crisis Management
- Overview of AI, its ethical implications, and potential in enhancing crisis management strategies.
- Emphasis on understanding the basics of machine learning and natural language processing.

Part 3:
AI Tools Across the Crisis Communication Cycle
- Detailed session on AI tools for planning, content creation, analysis, and reporting in crisis communication.
- Demonstrations of tools in action and their practical applications in managing crises.

Part 4:
Crafting Your AI-Enhanced Crisis Communication Plan
- Hands-on workshop guiding participants through developing a comprehensive crisis communication plan incorporating AI tools.
- Focus on identification of crisis scenarios, stakeholder communication, and strategic message crafting.

Part 5:
Crisis Simulation Exercise
- Engage in a simulated crisis scenario to test the developed crisis communication plans.
- This interactive exercise emphasizes real-time decision-making, digital platform monitoring, and the application of AI tools in crisis situations.

Abou Your Workshop Leader:
Philippe Borremans, your workshop leader, is an independent consultant with over 25 years of expertise in risk and crisis communication. He has worked with leading multinational corporations such as Volvo Group, Chanel, Mastercard Foundation, FedEx, Mars Group, Procter & Gamble, and Danone, providing practical advice, tailored training, and realistic simulation exercises to enhance their crisis communication capabilities.
In addition to his consultancy work, Philippe has collaborated with international bodies such as the World Health Organization, the European Union, and the West African Union on risk and emergency communication projects in the context of epidemics and natural disasters.
Before establishing his independent consultancy, Philippe spent a decade with IBM, focusing on corporate, crisis, and online communications, and gained early career experience at Porter Novelli International in Brussels.
As an educator, Philippe regularly shares his knowledge as a lecturer at European and North African universities and business schools. He is a sought-after speaker at industry conferences, discussing crisis communication and the impact of technology on public relations.
Philippe is the author of "Mastering Crisis Communication with ChatGPT; A Practical Guide," released in February 2023, and publishes the newsletter Wag The Dog, which provides insights into current trends in crisis, risk, and emergency communication.

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