About The Customer Excellence Boot Camp
Cultural expectations, language barriers, technology, high turnover, industry regulations, and company culture all play a part in correcting this delicate balance. The need to get customer service and customer experience right is critical; with the ability to switch loyalties and compare services instantly, businesses can no longer afford to put customer experience at the back of the queue. Customer experience needs to be in everything organizations do and be visible in every area of the organization (HR, Leadership, Sales, Marketing…)
In July 2020, she became co-leader of Woohoo Unlimited, a group of over 100 happiness at work experts from thirty-one countries. The partnership has helped to train over 100,000 people worldwide on being happier at work and provided training and keynotes to companies like Accenture, KPMG, LEGO, Shell, Microsoft, Nespresso, and many others.
Happy Coffee worked with companies like WDHB, L’Oreal, FUTR, Abcam Life Sciences, Teleperformance, Sabio, DoctoLib, and Woohoo Inc. and provided international keynotes and workshops in Canada, U.K., Denmark, France, Ireland, Spain, Belgium, Poland, and NL.
Delivering a fantastic customer experience is simple but not easy.
Join us for a day of interactive training that will provide you with the right tools to build a CX framework applicable across your organization to help you deliver the very best customer experience for your clients.
Who Should Attend?
About The Trainer
Sarah Metcalfe is the CHO of Happy Coffee Consulting. She founded Happy Coffee Consulting after 9 years building award winning customer service and customer experience. Sarah has spent the last ten years researching and training in Happiness at Work and recently became a Certified Chief Happiness Officer providing Happiness at Work consulting after training in Denmark with Alex Kjerulf and Woohoo Inc.
In 2019 Sarah co-founded the first Global Summit for Happiness at Work. In the two years it has been running, it has had over 2000 participants from 62 countries and more than 60 leading expert speakers from around the world.
Ul. Izidora Kršnjavog 1, 10000, Zagreb, Croatia
The Westin Zagreb Hotel is centrally located in the very heart of Zagreb. The hotel is situated in a leafy green area adjacent to the Mimara Museum and the world famous National Theatre and Opera House. Our location is within easy walking distance to the central square, markets, the many trendy cafés, restaurants, designer boutiques, rich cultural attractions and capital city business destinations. Recognized for offering discreet surroundings and professional, caring service, The Westin Zagreb is a regular host to high profile local, national and international events. It has been the favorite home-away-from-home for visiting royalty, world leaders, international dignitaries and other travelers seeking the calm comfort of a modern luxury hotel.
This program can also be delivered as a tailored in-house training for your organization. We adapt the content to your industry, objectives, and level of maturity, focusing on real challenges your teams face and the decisions they need to make. In-house formats allow your people to align on a shared approach, work through relevant scenarios, and build skills they can apply immediately.
If you’re exploring an in-house option, tell us a bit about your team, priorities, and timing, and we’ll recommend the right format.
Contact us about in-house training
