Joe Rice

Twitter

Former Data & Enterprise Solutions

Joe's 20-year career in technology partnerships and business development has included several fun stops. From the plumbing of the internet (Cisco) to a social media customer service SaaS solution (Conversocial) to a social media platform (Twitter), he's worked in the big, medium, and small tech and witnessed numerous trends along the way, including mobile, social and AI to name a few. He even remembers the dot com bust. He was most recently a proud member of Twitter's Developer Platform team. He led growth and new partnerships, helping developers leverage Twitter APIs and data to build new apps and identify new consumer insights. He writes about social intelligence and the evolution of customer experience.

Jesse Poe

MATERIAL

VP Experience & Product Strategy

Jesse has spent the last 15 years as a CX practitioner, speaker,  and product strategist for agencies such as Code and Theory, Havas, and AKQA, amongst others. He has specialized in CX-led large-scale business transformations through a customer-first approach, specifically within financial services, telcos, and other heavily regulated industries.

He served as Kauffmann Foundation Entrepreneur in Residence, leading and advising early-stage startups. Jesse designed and launched the Havas CX global network and has been an active member of the CX Council of the American Association of Advertising Agencies (4A’s) since 2020.

He is a regular judge for CX awards, including the inaugural 2022 Chiat Day CX Strategy Award and the upcoming US CXA 23.

for agencies such as Code and Theory, Havas, and AKQA amongst others. He has specialized in CX led large scale business transformations specifically with the financial services industry. He served as Kauffmann Foundation as Entrepreneur in Residence leading and advising early stage startups.

Andrea Amico

Philip Morris International

Head Of Customer Experience

Andrea has extensive experience in marketing, digital, and innovation, with a focus on delivering a human-centered consumer experience. His background includes designing solutions for businesses to improve customer satisfaction and drive growth, focusing on consumer behavior shift.

Donata Peksa

HSBC

Head Of Brand Experience

An ‘internationalist’ with 16 years of experience in Financial Services. Responsible for leading HSBC’s Global Brand Experience with a key focus on developing campaigns that bring to life our purpose of opening up a world of opportunity, in global channels (airports, sponsorship events, and social media channels). Passionate about cross-company collaboration to reduce the gap between brand promise and customer experience. Outside work, I love traveling, hiking, and languages, and I am also passionate about design thinking and behavioral economics.

Fabian Kersten

SOLVAY

Global Head of Digital Product / Customer Journey

Fabian Kersten is a digital leader with 18 years of diverse industry experience ranging from scientific publishing, and automotive to industrial and chemical manufacturing.  He held senior positions in digital marketing and digital product management with hands-on experience in global-scale digital transformation. Currently, he is heading the global digital customer journey domain (marketing, sales, service, e-commerce) at Solvay. He's a member of the Digital Technology management team, passionate about digital & CX strategies, data-driven decision-making, and empowering people. With a deep understanding of customers and users, he's successfully transitioned between B2B and B2C markets and has a strong foundation in customer-centricity and innovation.

Elvys Nunes

RECKITT

Global Head of Category Insights and Analytics

Elvys Nunes has 13 years of experience in Marketing, Strategy & Insights, and Sales in leading companies such as Reckitt, Unilever, Nivea, BASF, and Johnson & Johnson. He holds a degree in Business Administration from ESPM in São Paulo, a BA extension from Dorset College in Dublin, and MBA from Babson College in Boston.

At Reckitt, Elvys was responsible for Insights & Analytics Functions in Brazil and Health in Latin America Region. Since September 2022, he has been leading Insights and Analytics for Reckitt World's #1 Gastro Gaviscon Brand. He is responsible for Designing Winning Growth Strategies and Unlocks Business Growth in Innovation.