CX Excellence Summit

7 May 2020, Zagreb, Croatia

Book Now!

About the Event

Welcome to the first edition of the CX Excellence Summit!

5 quick reasons to book your ticket now for the most innovative Customer Experience event in 2020: 

  • Our inspirational speakers are passionate for Excellence in Customer Experience and have worked and developed CX strategies for some of the world's leading brands
  • Spend a day surrounded by some of the most stimulating and forward-thinking people in the world - the instant cure to creative burnout.
  • Get smarter. Discover new ideas and trends for your sector and leave the event with incredible insights that will inform your business in the future.
  • Be exposed to new ways of approaching your work and your brand, and learn from the incredible stories each speaker has to tell.
  • The CX Excellence Summit will inspire you, motivate you and will provide you with world-class case studies you can use in your company.
     

Only

79days

16hours

25min

UNTIL THE EVENT

Facts & Figures

  • The first event organized by the P World was The Corporate Communication Experience held in Belgrade, Serbia in March 2011.
  • In 9 short years, P World has organized 180+ Events in 42 countries, 47 cities around the world including USA, Canada, Azerbaijan, Croatia, Turkey, Georgia, Qatar, Portugal, Norway, and Bahrain.
  • P World is the proud organizer of the signature brand events: Marketing Kingdom, Global HR Trends Summit, PR Trends Summit, Global Healthcare Summit, CX Excellence Summit & Corporate Communication Booth Camps.
  • P World also organizes HCI’s Certification Programs in Canada & Europe. 

Speakers

Nick Macfarlane Sky España

Ifah Sivak Dropbox

Kasia Szokalska

Sarah Eborall Barclays

Hussein Dajani Nissan

Joe Rice Twitter

Irina Pashina SAP SE

Aneta Korobkina

Agenda

09:00 

Registration & Morning Coffee

10:00 

Chairwoman Opening Event
Aneta Korobkina, Service Excellence and Leadership Expert

10:15 

CX2.0: Transforming An Organization Into A Customer-Centric One 
Hussein Dajani,
General Manager Digital and Customer Experience for Africa, Middle East, India, and Turkey, Nissan

10:45 

Your Customers Are Talking. Are You Ready To Listen?
Joe Rice,
Data & Enterprise Solutions, Twitter

11:15 

CX Metrics - Engaging The Whole Organization To Be Customer Lead
Sarah Eborall,
Head of CX & Digital- client, consumer and colleague experiences, Barclays

11:45 

Panel Discussion With Speakers & Delegates

12:30 

Lunch For Speakers & Delegates

13:30 

How To Build An Effective Help Center
Ifax Sivak,
Head of CX Online Strategy, Dropbox 

14:15 

A Great Customer Experience: Why People Matter (Most) and How Technology Helps- SAP
Irina Pashina,
Senior Director - Content Marketing I Content Strategy I Customer Experience & Co-Active Coach®, SAP

15:00 

Panel Discussion With Speakers & Delegates

15:30 

Coffee & Networking Break

16:00 

Mining CX Gold In Spain – 5 Tips To Make Your Contact Centre The CX Nucleus Of Your Business 
Nick Macfarlane,
Head Of Customer Experience, Sky Spain

16:30 

Customer Experience and Digital Transformation 
Kasia Szokalska,
Customer Success Expert

17:30 

End Of Conference

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