Registration And Morning Coffee
Chairman’s Opening Remarks
The Art Of The Apology - Sorry Seems To Be The Hardest Word
Mary Jo Jacobi, US Presidential Advisor, Corporate Director And Strategist And Former Communications Chief, BP America, Lehman Brothers, Royal Dutch Shell, USA
Forgivability: Why You Need It - How To Get It
Patrick Jephson, International PR Expert, New York Times Bestselling Author And Former Chief Of Staff to Princess Diana, UK
Interactive Discussion With Mary Jo And Patrick Jephson
Networking And Refreshment Break
Communicating To Change
Jumanah Anter, Senior VP Global Communications, MasterCard
Understanding The Media Revolution: How Digitization Of The Media Is Changing Our Work
Joyce Baz, Head Of Communications MENA, Google
Interactive Discussion With Jumanah and Joyce
Lunch For Speakers And Delegates
Tailoring Your Content And Approach Per Platform And Audience Type To Remain Fresh And Engaging Whilst Ensuring You Meet Your Marketing Aims
Simon Jenkins, Global Head Of Social Media, Socialyse
Developing Successful Relationship With Influencers And Brand Ambassadors: Providing More Authentic And Relevant Messaging That Connects With Consumers
Sarah Walker Kerr, Regional Director, Public Relations MEA, Ritz Carlton Hotel Group
Sheikha Dana Al Khalifa, Social Media Influencer
Talal Alrashed, Social Media Influencer
Interactive Discussion With Simon, Sarah, Sheikha Dana and Talal
End Of Day One
Morning Coffee
Chairman’s Opening Remarks
Best-Practice Strategies And Approaches To Take Control And Proactively Manage Crisis Communications On Social: How Should You Respond And In What Timeframe?
Donald Steel, International Crisis Communications Experts, Former Chief Communications Advisor, BBC
Safeguarding Your Brand Reputation In Times Of Crisis
Hussein Dajani, Chief Operating Officer, Hug Digital
Interactive Discussion With Donald And Hussein
Networking And Refreshment Break
Best-Practice Advice On Utilising Social Media Content, Tools And Data To Support Better Service Delivery
Alex Malouf, Corporate Communications Manager Arabian Peninsula, P&G
Engaging Your Community on Social Media
Ali Sabkar, Founder & President, Social Media Club MENA
Innovation in Communications: Reaching Your Audience in a New Era
Kirsten Colombier, Innovation Communications Manager, Middle East, North Africa & Turkey, GE
Interactive Discussion With Kirsten, Alex and Ali
Lunch For Speakers And Delegates
Choose Between Two Workshops:
Interactive Workshop A:
Crisis Simulation Session: Crisis In A Social Media World
Participants will be divided into groups and each group will select a spokesperson who will be interviewed on the particular crisis situation. Each interview will be recorded and broadcasted to the entire audience. As the crisis develops, other spokespeople will be taken
The simulation will also include a press conference where the spokespeople have to answer journalist questions. The press conference will be filmed and shown to delegates and trainers for feedback
Workshop Leader: Donald Steel, International Crisis Communications Expert, Former Chief Communications Advisor, BBC
Interactive Workshop B
Generating Iconic Content On Facebook: Utilising Facebook In Your PR Strategies
• Understand Consumer Behavior on Facebook
• Explore people's need to be social
• Discover the social science behind sharing
• Analyze engagement to reveal social insights
• Learn to speak with authenticity
• Develop the power of imagery
• Craft engaging Brand Stories
Workshop Leader: Scott Hicks, Facebook Marketing Expert And Former Client Partner, Facebook