Irina Pashina

SAP SE

Certified Leadership and Team Coach | Leadership Culture & Development Expert

Irina is a certified coach (PCC, CPCC), a seasoned mentor of individuals and teams, a leadership expert, and a leader specialized in transformation. Her passion for people development, leadership, and public speaking took her to five continents, where she inspired and drove change in various industries such as technology and non-profits. 
Leading a content strategy function at SAP, the market leader in enterprise application software, she feels fortunate to shape superior customer experiences with a focus on digital transformation. Irina also builds bridges to people leadership topics such as a transformation to a newly established leadership culture. Her ability to connect with people across cultures and functional areas has been a key factor for meaningful connections and success in all her roles.
A requested speaker on leadership and communication topics, Irina is a transformational leader who inspires and helps people discover more, develop, and bring about a positive change in the world.

Michael Havas

Erste Bank und Sparkassen Best

Managing Director s ServiceCenter

Joe Rice

Twitter

Former Data & Enterprise Solutions

Joe's 20-year career in technology partnerships and business development has included several fun stops. From the plumbing of the internet (Cisco) to a social media customer service SaaS solution (Conversocial) to a social media platform (Twitter), he's worked in the big, medium, and small tech and witnessed numerous trends along the way, including mobile, social and AI to name a few. He even remembers the dot com bust. He was most recently a proud member of Twitter's Developer Platform team. He led growth and new partnerships, helping developers leverage Twitter APIs and data to build new apps and identify new consumer insights. He writes about social intelligence and the evolution of customer experience.

Kasia Szokalska

Customer Success Expert

Within the last decade, Kasia has gained significant experience in Customer Success, Business Analysis and Customer Experience, i.a. during her career as an independent consultant for various SMBs as well as at Adobe and BWM. She has worked strategically with global F500 companies within the retail, transportation and pharmaceuticals sectors, guiding them through digital transformation. She considers herself a digital native and an ("elder") millennial, passionate about the impact of technology on humanity and generations.

Ifah Sivak

Facebook

Market Manager, Global Operations

An accomplished hands-on leader with over 20 years of experience in the telecommunications and technology industry, where I have been implementing best in class customer experiences and technologies, across multiple platforms and applications internationally. I have a proven track record of leading digital teams with extensive strategic and operational experience in building online platforms and websites using Design Thinking process.

Skilled in Six Sigma methodology and PMP- qualified project delivery.  Keen to ensure operations are running lean and with measurable success for the business.

I am a huge advocate for encouraging girls into STEM and attracting and retaining women in tech careers.  I am an active member of Connecting Women in Technology (CWIT) Ireland and currently volunteering as the Integration Chairperson. CWIT is a partnership of 20 tech companies with a focus on women in STEM.

I have MSc in Human Computer Interaction and BSc in Information technology and Business Studies.
 

Aneta Korobkina

KA World

Leadership & Service Excellence Expert

Aneta Korobkina is an international coach and speaker on employee engagement, service excellence and leadership. With experience of over 16 years in the hospitality industry around the world, currently she consults companies on leadership, engagment & service strategies. She passionately shares her knowledge and inspires companies to transform their HR & CX. Aneta just published her first book on Service Strategy. Her portfolio of clients includes banks, clinics, hotels, retail in 10 countries around the world.

Michal Szaniecki

Volkswagen Group

Managing Director SEAT & Cupra

Michal Szaniecki is the Managing Director SEAT & Cupra at Volkswagen Group. He has the title of Marketing Director of the Year 2018. Michael is  IAA Board Member, Member of Effie, Drum, Young Creatives, and a University Guest Lecturer on Psychology in Brand Building. He is an internationally recognized Keynote Speaker on (D)CX & non-conscious choice.

Ramy Nassar

1000 Days Out

Author, AI Product Design Handbook and Founder

Ramy is a Canadian engineer, designer and author. As the former Managing Director of Design & Strategy for Architech and Head of Innovation for Mattel, he now leads a company called 1000 Days Out that helps organizations leverage emerging technology to transform customer experiences. 

With a background in computer engineering and Design Thinking, Ramy has straddled technical, design, and business-oriented roles, for clients including Cadillac Fairview, Apple, Air Canada, Facebook, New Balance, Rogers and CIBC. 

Ramy is a regular speaker at international events including World Usability Congress, IxDA, FITC, AI Everything, Machine Learning Exchange, AI Business Summit and World Mobile Congress. 

Ramy teaches Design Thinking at McMaster University and in the Master's of Engineering, Innovation & Entrepreneurship program at Ryerson University. Ramy is the author of the upcoming AI Product Design Handbook, set for release in late 2020.
 

Sarah Metcalfe

Happy Coffee Consulting

CHO

Sarah Metcalfe is the CHO of Happy Coffee Consulting. She founded Happy Coffee Consulting after 9 years building award winning customer service and  customer experience. Sarah has spent the last 10 years researching and training in Happiness at Work and recently became a Certified Chief Happiness Officer providing Happiness at Work consulting after training in Denmark with Alex Kjerulf and Woohoo Inc.

In 2019 Sarah co-founded the first Global Summit for Happiness at Work. In the two years it has been running we have had over 2000  participants from 62 countries and more than 60 leading expert speakers from around the world. 

In July 2020 she became co-leader of Woohoo Unlimited, a group of over 100 happiness at work experts, from thirty one countries. Our partnership has helped to train over 100,000 people worldwide on being happier at work and provided training and keynotes to companies like Accenture, KPMG, LEGO, Shell, Microsoft, Nespresso and many others.

Happy Coffee worked with companies like WDHB, L’Oreal, FUTR, Abcam Life Sciences, Teleperformance, Sabio, DoctoLib and Woohoo Inc. and provided international keynotes and workshops in Canada, U.K., Denmark, France, Ireland, Spain, Belgium, Poland and NL.
 

Archana Ramachandran

American Airlines

Product Leader, Manage & Change Reservation, Digital Customer Experience

Archana has 19 years’ experience in the technology industry, prior to joining American she has worked in the e-Governance, Education and Healthcare domains and has a background in Engineering  
At American, her key contributions are :
-integration of legacy US Airways and American Airlines international sites 
-driving customer experience for American Airlines International websites
-creating relevant post-booking customer experience during the pandemic
Archana’s leadership strengths include developing strong strategic relationships and deep knowledge of International portfolio, Digital Customer service and post-booking, and pre-day of travel from both a technology and business perspective. She is passionate about digital transformation, creating a culture of trust, with a Customer-first strategy, and tapping technology in new ways that will delight customers!
Archana is constantly on the lookout for innovative ideas, always open for a good chat, you can connect with her on Linkedin!