Virtual CX Excellence Summit 4

Welcome to the fourth edition of the Virtual CX Excellence Summit!

If you are interested in learning & networking with CX Corporate Experts who have been there & done that, you are in the right place!

Topics Covered At The CX Excellence Summit:

• In an exclusive keynote presentation, AMERICAN AIRLINES will share how it is reshaping it’s customer experience to adapt to the new normal.
• ZAPPOS.COM will share a case study on the importance of focusing on the customer as a person.
• TWITTER will talk about how insights from the hundreds of millions of conversations happening each day on their platform can help your business grow in various ways.
• MODALIS INFRASTRUCUTRE PARTNERS will discuss in what way has the pandemic shifted CX at the World's airports
• How MEDELA has been creating exceptional customer experience with an exceptional employee experience
• How U.S. BANK is focusing on customer centricity & digital enablement delivering growth and power partnerships
• The summit also includes a full day interactive workshop on CREATING THE CULTURE OF GREAT CUSTOMER SERVICE highlighting the connection between happy employees and happy customers and how you can achieve this in your organization presented by HAPPY COFFEE CONSULTING

With presentations by some of the world's leading CX professionals, our interactive summit has an agenda filled with cutting-edge case studies, practical tips, as well as inspirational sessions to bring you the best of Customer Experience in the new normal.

Please note that the Virtual CX Excellence Summit 4 is a virtual event.