Virtual CX Excellence Summit Europe 2

Virtual CX Excellence Summit Europe 2

19 May

12 pm- 5 pm CET

Registration is Closed

About the Event

The Virtual CX Excellence Summit Europe 2 is designed to offer a complete virtual experience with an agenda filled with cutting-edge case studies, practical tips, as well as inspirational sessions to bring you the best of Customer Experience in the new normal.
If you are interested in learning & networking with CX Corporate Experts who have been there & done that, you are in the right place!

Register Before May 6th to catch the early bird price!

What you Will Learn At The Virtual CX Summit:

  • In an exclusive keynote presentation, CAMBRIDGE UNIVERSITY PRESS will share how they have increased the strategic relevance of customer service at the world's oldest publisher.
  • How OSHKOSH CORPORATION is creating a CX program flexible enough to handle immediate change, but robust enough to provide detailed insights.
  • ZAPPOS.COM will share a case study on the importance of focusing on the customer as a person.
  • HAPPY COFFEE CONSULTING will talk about the importance of putting your people at the heart of your CX
  • How NESTLE has been delivering growth and power partnerships through Customer Centricity & Digital Enablement
  • How VIRGIN MONEY has been creating an emotionally intelligent CX measurement framework

Facts & Figures

Speakers

Katrina Schiedemeyer

Danone

Alex Genov

ZAPPOS. COM

Madeleine Linden

VIRGIN MONEY UK PLC

Richard Murray

CAMBRIDGE UNIVERSITY PRESS

Marketa Gibson

McCain Foods

Sarah Metcalfe

Happy Coffee Consulting

Agenda

Partners

Don’t miss anything

Want This Program for Your Team?

This program can also be delivered as a tailored in-house training for your organization. We adapt the content to your industry, objectives, and level of maturity, focusing on real challenges your teams face and the decisions they need to make. In-house formats allow your people to align on a shared approach, work through relevant scenarios, and build skills they can apply immediately.

If you’re exploring an in-house option, tell us a bit about your team, priorities, and timing, and we’ll recommend the right format.

Contact us about in-house training

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