Virtual CX Excellence Summit Europe 2

19 May, 12 pm- 5 pm CET

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About the Event

The Virtual CX Excellence Summit Europe 2 is designed to offer a complete virtual experience with an agenda filled with cutting-edge case studies, practical tips, as well as inspirational sessions to bring you the best of Customer Experience in the new normal.
If you are interested in learning & networking with CX Corporate Experts who have been there & done that, you are in the right place!

What you Will Learn At The Virtual CX Summit:

  • In an exclusive keynote presentation, CAMBRIDGE UNIVERSITY PRESS will share how they have increased the strategic relevance of customer service at the world's oldest publisher.
  • How OSHKOSH CORPORATION is creating a CX program flexible enough to handle immediate change, but robust enough to provide detailed insights.
  • ZAPPOS.COM will share a case study on the importance of focusing on the customer as a person. 
  • BRITISH GAS will talk about how to use AI & Machine Learning to enhance customer experience
  • How NESTLE has been delivering growth and power partnerships through Customer Centricity & Digital Enablement
  • How VIRGIN MONEY has been creating an emotionally intelligent CX measurement framework

Register Before May 6th to catch the early bird price!

Only

7days

22hours

3min

UNTIL THE EVENT

Facts & Figures

  • The first Virtual CX Summit was organized in October 2020
  • In 10 short years, P World has organized 180+ Events in 42 countries, 47 cities around the world including USA, Canada, Azerbaijan, Croatia, Turkey, Georgia, Qatar, Portugal, Norway, and Bahrain.
  • P World is the proud organizer of the signature brand events: Marketing Kingdom, Global HR Trends Summit, PR Trends Summit, Global Healthcare Summit, CX Excellence Summit & Corporate Communication Booth Camps.
  • P World also organizes HCI’s Certification Programs in Canada & Europe. 

Speakers

MARKETA GIBSON NESTLE

Darren Diprose BRITISH GAS

RICHARD MURRAY CAMBRIDGE UNIVERSITY PRESS

MADELEINE LINDEN VIRGIN MONEY UK PLC

Alex Genov ZAPPOS. COM

Katrina Schiedemeyer Oshkosh Corporation

Agenda

12.00

INCREASING THE STRATEGIC RELEVANCE OF CUSTOMER SERVICE AT THE WORLD’S OLDEST PUBLISHER


RICHARD MURRAY, Global Customer Service Director, CAMBRIDGE UNIVERSITY PRESS

12.40

THE POWER OF EMOTION: CREATING AN EMOTIONALLY INTELLIGENT CX MEASUREMENT FRAMEWORK


MADELEINE LINDEN, Senior Manager, CX Insight, VIRGIN MONEY UK PLC

13.20

THE USE OF AI & MACHINE LEARNING TO ENHANCE THE CUSTOMER EXPERIENCE


DARREN DIPROSE, Head of Digital Channels & Ai Solutions, BRITISH GAS

14.00

Lunch Break

14.40

FLEXIBLE FOCUS: HOW TO DESIGN A ROBUST CX PROGRAM THAT IS FLEXIBLE ENOUGH TO MEET YOUR ORGANIZATION’ S NEED


KATRINA SCHIEDEMEYER, Supplier Development Engineering, OSHKOSH CORPORATION 

15.20

CUSTOMER CENTRICITY & DIGITAL ENABLEMENT DELIVERING GROWTH AND POWER PARTNERSHIPS


MARKETA GIBSON, Vice President, Global Customer Supply Chain, NESTLE

16.00

FOCUS ON THE CUSTOMER AS A PERSON


ALEX GENOV, Head of Customer Research, ZAPPOS.COM

16.40

End of Virtual CX Excellence Summit

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