About the Event
The Virtual CX Excellence Summit Europe 2 is designed to offer a complete virtual experience with an agenda filled with cutting-edge case studies, practical tips, as well as inspirational sessions to bring you the best of Customer Experience in the new normal.
If you are interested in learning & networking with CX Corporate Experts who have been there & done that, you are in the right place!
What you Will Learn At The Virtual CX Summit:
- In an exclusive keynote presentation, CAMBRIDGE UNIVERSITY PRESS will share how they have increased the strategic relevance of customer service at the world's oldest publisher.
- How OSHKOSH CORPORATION is creating a CX program flexible enough to handle immediate change, but robust enough to provide detailed insights.
- ZAPPOS.COM will share a case study on the importance of focusing on the customer as a person.
- BRITISH GAS will talk about how to use AI & Machine Learning to enhance customer experience
- How NESTLE has been delivering growth and power partnerships through Customer Centricity & Digital Enablement
- How VIRGIN MONEY has been creating an emotionally intelligent CX measurement framework
Register Before May 6th to catch the early bird price!
Facts & Figures
- The first Virtual CX Summit was organized in October 2020
- In 10 short years, P World has organized 180+ Events in 42 countries, 47 cities around the world including USA, Canada, Azerbaijan, Croatia, Turkey, Georgia, Qatar, Portugal, Norway, and Bahrain.
- P World is the proud organizer of the signature brand events: Marketing Kingdom, Global HR Trends Summit, PR Trends Summit, Global Healthcare Summit, CX Excellence Summit & Corporate Communication Booth Camps.
- P World also organizes HCI’s Certification Programs in Canada & Europe.
MARKETA GIBSON NESTLE
Darren Diprose BRITISH GAS
RICHARD MURRAY CAMBRIDGE UNIVERSITY PRESS
MADELEINE LINDEN VIRGIN MONEY UK PLC
Alex Genov ZAPPOS. COM
Katrina Schiedemeyer Oshkosh Corporation
INCREASING THE STRATEGIC RELEVANCE OF CUSTOMER SERVICE AT THE WORLD’S OLDEST PUBLISHER
RICHARD MURRAY, Global Customer Service Director, CAMBRIDGE UNIVERSITY PRESS
THE POWER OF EMOTION: CREATING AN EMOTIONALLY INTELLIGENT CX MEASUREMENT FRAMEWORK
MADELEINE LINDEN, Senior Manager, CX Insight, VIRGIN MONEY UK PLC
THE USE OF AI & MACHINE LEARNING TO ENHANCE THE CUSTOMER EXPERIENCE
DARREN DIPROSE, Head of Digital Channels & Ai Solutions, BRITISH GAS
FLEXIBLE FOCUS: HOW TO DESIGN A ROBUST CX PROGRAM THAT IS FLEXIBLE ENOUGH TO MEET YOUR ORGANIZATION’ S NEED
KATRINA SCHIEDEMEYER, Supplier Development Engineering, OSHKOSH CORPORATION
CUSTOMER CENTRICITY & DIGITAL ENABLEMENT DELIVERING GROWTH AND POWER PARTNERSHIPS
MARKETA GIBSON, Vice President, Global Customer Supply Chain, NESTLE
FOCUS ON THE CUSTOMER AS A PERSON
ALEX GENOV, Head of Customer Research, ZAPPOS.COM
End of Virtual CX Excellence Summit