About the Event
The Virtual CX Excellence Summit North America is designed to offer a complete virtual experience with an agenda filled with cutting-edge case studies, practical tips, as well as inspirational sessions to bring you the best of Customer Experience in the new normal.
If you are interested in learning & networking with CX Corporate Experts who have been there & done that, you are in the right place!
What you Will Learn At The Virtual CX Summit:
- In an exclusive keynote presentation, AMERICAN AIRLINES willshare how it is reshaping it’s customer experience to adapt to the new normal.
- How OSHCOSH CORPORATION is creating a CX program flexible enough to handle immediate change, but robust enough to provide detailed insights.
- ZAPPOS.COM will share a case study on the importance of focusing on the customer as a person.
- TWITTER will talk about how insights from the hundreds of millions of conversations happening each day on their platform can help your business grow in various ways.
- How VOLKSWAGEN GROUP is using AI-based insight to create a CX revolution in the company.
- SAP will share a case study on the importance of balancing technology and people to create an amazing customer experience for your client
- The summit also includes an exclusive workshop on CREATING AMAZING CUSTOMER SERVICE THROUGH HAPPIER WORKPLACES highlighting the connection between happy employees and happy customers and how you can achieve this in your organization.
Register Before February 25th to catch the early bird price!
Facts & Figures
- The first Virtual CX Summit was organized in October 2020
- In 10 short years, P World has organized 180+ Events in 42 countries, 47 cities around the world including USA, Canada, Azerbaijan, Croatia, Turkey, Georgia, Qatar, Portugal, Norway, and Bahrain.
- P World is the proud organizer of the signature brand events: Marketing Kingdom, Global HR Trends Summit, PR Trends Summit, Global Healthcare Summit, CX Excellence Summit & Corporate Communication Booth Camps.
- P World also organizes HCI’s Certification Programs in Canada & Europe.
Eric Martin Twitter
Katrina Schiedemeyer Oshkosh Corporation
Alex Genov ZAPPOS. COM
Kathryn Wagner American Airlines
Sarah Metcalfe Happy Coffee Consulting
Michal Szaniecki Volkswagen Group
Archana Ramachandran American Airlines
Irina Pashina SAP SE
KEYNOTE OPENING SESSION: ELEVATING CUSTOMER EXPERIENCE EXCELLENCE IN THE PANDEMIC ERA
KATHRYN WAGNER, Director Digital Customer Experience, AMERICAN AIRLINES
ARCHANA RAMACHANDRAN,Product Leader, Manage & Change Reservation,Digital Customer Experience, AMERICAN AIRLINES
CATAPULTING YOUR CX RETURNS WITH AI- BASED INSIGHT - CX EVOLUTION AT VOLKSWAGEN
MICHAL SZANIECKI, Managing Director SEAT & Cupra, VOLKSWAGEN GROUP
A GREAT CUSTOMER EXPERIENCE: WHY PEOPLE MATTER ( MOST) AND HOW TECHNOLOGY HELPS- SAP
IRINA PASHINA, Senior Director - Content Marketing I Content Strategy I Customer Experience & Co-Active Coach®,SAP
YOUR CUSTOMERS ARE TALKING. ARE YOU READY TO LISTEN?
ERIC MARTIN, Senior Manager, Data Partnerships, TWITTER
FLEXIBLE FOCUS: HOW TO DESIGN A ROBUST CX PROGRAM THAT IS FLEXIBLE ENOUGH TO MEET YOUR ORGANIZATION’ S NEED
KATRINA SCHIEDEMEYER, Supplier Development Engineering, OSHKOSH CORPORATION
FOCUS ON THE CUSTOMER AS A PERSON
ALEX GENOV, Head of Customer Research, ZAPPOS.COM
WORKSHOP: CREATING AMAZING CUSTOMER SERVICE THROUGH HAPPIER WORKPLACES
In this workshop, Sarah will provide the science and metrics that focus on creating a great place to work for your employees. In this engaging session, she aims to define happiness at work, how it links to a great customer experience and explains the science behind why we are getting it wrong.
Sarah invites participants to reflect on the service they are providing, and how to put people at the heart of their organization. The result?
A fantastic customer experience, provided by happier employees. She will share her top tips to make changes in your organisation today.
SARAH METCALFE, CHO, HAPPY COFFEE CONSULTING
End of Virtual CX Excellence Summit