Bridging the Gap: Mastering Stakeholder Communication in Crisis Situations
Effective stakeholder communication can make or break your crisis response. This session provides practical strategies to engage key stakeholders, maintain transparency, and build trust under pressure. Learn how to craft clear, empathetic messaging, manage conflicting priorities, and leverage communication tools to align internal and external audiences, ensuring your organization emerges stronger from any crisis.
Mariam Farag, Chief Communications Officer, DAMAC Properties
Managing Fake News in the Age of AI: Strategies for Crisis and Risk Management
In today’s digital landscape, the proliferation of fake news has become a significant challenge, especially with the rapid advancement of AI technologies. Join Nick for an insightful session on effectively managing the spread of misinformation. This session will explore the latest AI-driven tools and strategies for identifying and mitigating fake news, maintaining credibility, and protecting your organization's reputation. Nick will share real-world case studies and provide actionable tactics for crisis and risk management in an era where misinformation can spread like wildfire. Attendees will leave with a deeper understanding of the dynamics of fake news and equipped with practical approaches to safeguard their brands against the risks posed by AI-enhanced misinformation.
Nick Hope, Managing Director of Crisis and Risk EMEA, Edelman
AI-Powered Crisis Communication: Navigating Turbulent Times (A Full Day Workshop)
Prepare to revolutionize your crisis communication approach in this full-day workshop, designed to equip you with the skills and tools to navigate an era of complex and AI-driven crises. From understanding the challenges of modern crises to mastering cutting-edge AI tools, this immersive experience will reshape how you prepare for, manage, and recover from critical incidents.
What You’ll Learn:
- Understand how AI is reshaping the dynamics of social movements, geopolitics, and interconnected crises, and why traditional strategies no longer suffice.
- Grasp the fundamentals of AI, including machine learning and natural language processing, while exploring the ethical considerations of adopting AI in crisis management.
- Discover practical applications of AI for planning, content creation, real-time analysis, and post-crisis reporting. See live demonstrations of tools enhancing crisis communication across every stage of the crisis lifecycle.
- Develop a personalized crisis communication plan that integrates AI capabilities to address real-world scenarios, strategic messaging, and stakeholder engagement.
- Test your AI-enhanced plan in an interactive simulation exercise, practicing real-time decision-making and monitoring on digital platforms.
Workshop Agenda
Part 1: Redefining Crisis Complexity
- Explore how social movements, geopolitics, and the concept of permacrisis shape today’s crisis landscape.
- Understand why traditional crisis communication strategies need to evolve to address complex, interconnected challenges.
Part 2: AI in Crisis Management – The Essentials
- Get a clear introduction to AI, including machine learning and natural language processing, and how they apply to crisis communication.
- Discuss the ethical implications and opportunities AI brings to crisis management.
Part 3: Leveraging AI Tools Across the Crisis Lifecycle
- Learn how to use AI for planning, content creation, real-time analysis, and post-crisis reporting.
- Experience live demonstrations of AI tools in action and their application to real-world crisis scenarios.
Part 4: Building Your AI-Enhanced Crisis Communication Plan
- Participate in a hands-on workshop to develop a crisis communication plan integrated with AI tools.
- Focus on crisis scenario identification, strategic message crafting, and stakeholder communication.
Part 5: Crisis Simulation Exercise
- Test your AI-enhanced crisis plan in an interactive simulation, emphasizing real-time decision-making, digital monitoring, and practical use of AI tools during a crisis.
Meet Your Workshop Leader
Philippe Borremans, a globally recognized expert with over 25 years in risk and crisis communication, brings unparalleled expertise to this workshop. Having worked with leading organizations like Volvo Group, Chanel, Mastercard Foundation, and WHO, Philippe has a track record of guiding teams through high-stakes crises.
As the author of "Mastering Crisis Communication with ChatGPT: A Practical Guide", Philippe combines his extensive field experience with deep insights into how technology, especially AI, is transforming crisis management.
Why Attend?
This workshop is your chance to stay ahead of the curve, leveraging AI to enhance your crisis communication strategy and strengthen your organization’s resilience. Don’t just react to crises—proactively lead with confidence in the AI era.